- Why would I want to enroll in a maintenance program?
Aside from receiving customer rebates of up to $3,836 per unit over the life of a three-year Service Agreement, regular maintenance of your HVAC systems ensures a higher level of performance, efficiency and reliability. It reduces your energy usage, lowers your operating, repair and replacement costs and improves your indoor air quality and thermal comfort. In addition, you’ll experience fewer HVAC unit failures that can threaten your business operations.
- How does this maintenance program differ from the usual maintenance tune-up?
PG&E’s HVAC Optimization Program is based on the industry’s ANSI/ASHRAE/ACCA Standard 180, which supports increased HVAC performance baseline conditioning, enhanced planning and a more comprehensive approach to maintenance. The ANSI/ASHRAE/ACCA Standard 180 requires continued quarterly schedule maintenance for three years. Previous programs took a relatively generic approach and focused on minimal tune-up measures and did not provide regularly scheduled, quarterly inspections. See Optimization vs. Standard.
- What if I prefer to use my own service contractor?
Only contractors enrolled and trained by PG&E can participate in the program. If your current contractor does not participate in this program, they must meet all eligibility requirements to apply for participation. Once approved for participation, they will receive the required program training and may participate as an enrolled contractor.
- How do I know if my units qualify for rebates?
An approved HVAC Optimization contractor will do an inspection and provide you with a complete list of qualifying units. Generally, most working rooftop package units and split systems of three tons cooling capacity or greater will qualify. See equipment eligibility for more information.
- How and when do I receive my rebates?
A total of three rebate payments are paid directly to the customer by PG&E for Gold Tier, two rebate payments for Silver Tier. Once your units are up to ANSI/ASHRAE/ACCA Standard 180 baseline, you will receive your first rebate payment. Provided all units are maintained properly, the remaining rebates will be paid at the end of year one for Silver Tier, or at the end of years two and three of the agreement for Gold Tier. End of year payments to the customer are triggered when the contractor completes all four quarterly inspections in a given year, as promised per the service agreement.
- What happens if I sell my business or property during the agreement term?
The agreement is transferrable to the new owner of the business or property.
- I enrolled in the Silver Tier program. Can I change to the Gold Tier?
Yes! You can upgrade to the Gold Tier after you have completed the first year of service. Please let your contractor know if you’d like to upgrade to continue to maintain your HVAC units at Optimization levels and continue to receive rebates.